Frequently Asked Questions
Please find our frequently asked questions below. If you can't find the answer to a question you have you can get in touch with us at hello@fleurstudios.com. We're always happy to help.
Can I choose my piece?
We choose every marble slab that we work with to ensure it meets our preferred marble characteristics with a balance of veining and color. As our pieces are safely boxed up in our warehouse, it’s not possible to choose your individual piece but we have confidence you will be happy with it.
What are my delivery options?
You can find more details on shipping services here.
Where can I see your pieces?
Our designs are available to shop exclusively online. If you would like assistance, our team would be happy to provide additional photos and videos of the pieces upon request. You can contact us on +1 888-493-1302 or email us at hello@fleurstudios.com.
Do you offer trade pricing?
Yes, please complete our trade form to open an account.
Do you ship internationally?
At this stage we are not able to offer international shipping. We have a warehouse in Greensboro, NC and ship across the United States.
You are welcome to use a freight forwarding service, and some of our customers have done this previously, but we are unable to assist with the organisation of this process or recommendation of any external companies.
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking information.
My tracking is not updating, what do I do?
If your tracking number is not displaying any information, it may be because no new delivery scans have taken place. We usually recommend waiting 24 hours after receiving your tracking number for delivery information to be recorded by our delivery partners.
If it’s been longer than 24 hours, please don’t hesitate to reach out to our Customer Care team so we can look into it for you.
What payment methods do you accept?
We accept Mastercard, Visa, Afterpay and can accept bank transfers.
How do I care for my piece?
You can read about how to care for your pieces on our Product Care page
Is the marble sealed?
Our marble pieces aren't sealed. If you would like to seal the surface, we recommend using Aqua Mix Sealer’s Choice Gold-Rapid Cure which is a water-based, low VOC sealer that lasts up to 15 years.
You can read more on marble care here.
How do I keep stainless steel clean?
Read our full guide on how to clean and care for stainless steel here.
Can your furniture be used in commercial applications?
Yes, it can be used in commercial applications. Please contact us for more information and specifications.
Can I request a custom piece?
We do not make custom furniture.
What is your returns policy?
You can read more on our returns policy here.