The Warranty Guide

At Fleur Studios, every piece is designed with longevity in mind. We select our materials with care, our construction is built to last, and our warranty reflects the confidence we have in every piece that leaves our warehouse. We want you to invest with peace of mind.
This warranty applies to Fleur Studios products delivered within the United States.

Warranty Periods

All structural warranty periods commence from the date of delivery.

 

Our structural warranty covers manufacturing defects that affect the structural integrity of your piece. It does not cover surface finishes, natural material characteristics, cosmetic changes, or general wear and tear, as outlined below.

Our pieces are designed for indoor use only. Exposure to outdoor conditions, including moisture, humidity, direct sunlight, and significant temperature fluctuations, may compromise the materials and cause irreversible damage over time.

Stainless Steel

Our stainless steel is chosen for its exceptional durability and distinctive luster. With the right care, it is designed to last for years to come.

Our 5-year residential warranty, or 2-year warranty for commercial use, covers manufacturing defects that affect the structural integrity of stainless steel pieces.

The following are not covered by this warranty:

• Scratches, dents, or surface marks from everyday use.
• Damage caused by contact with harsh, abrasive, or alkaline cleaning products.
• Corrosion or tarnishing caused by prolonged exposure to saltwater, moisture, or chemicals.
• Damage caused by improper use, handling, or negligence.

For guidance on caring for your stainless steel piece, visit our Stainless Steel Care Guide.

Marble

Marble is a natural material, and no two pieces are the same. Variations in color, veining, tone and natural markings are inherent to the stone and form part of the character of each piece. These natural characteristics are not considered defects.

Our 5-year residential warranty, or 2-year warranty for commercial use, covers manufacturing defects that affect the structural integrity of marble pieces.

The following are not covered by this warranty:

• Scratches, chips, etching, or surface marks resulting from everyday use.
• Staining or damage caused by spills, particularly acidic substances such as citrus, wine, coffee, or oils.
• Damage caused by inappropriate cleaning products, abrasive materials, or harsh chemicals.
• Cracks or damage resulting from impact, improper handling, or moving the piece frequently.
• Natural variations in color, veining, or texture inherent to the stone.

Solid Marble Designs

Due to the nature of fully solid marble constructions, the following designs are excluded from our structural warranty. The opportunity for structural failure increases with frequent movement and high-impact use, and as such these pieces cannot be structurally warranted:

• Franca Side Table
• Bombola Coffee Table
• Decor Items

For guidance on caring for your marble piece, visit our Marble Care Guide.

General Exclusions

Across all materials, the following are excluded from our warranty:

• Normal wear and tear consistent with regular use.
  Damage resulting from misuse, negligence, or failure to follow our Product Care Guide.
• Changes in appearance caused by environmental conditions, including direct sunlight, excessive heat, radiant floor heating, fireplaces, or significant fluctuations in temperature or humidity caused by air conditioning or similar systems.
• Natural variations in color, texture, grain, or veining inherent to natural materials.
  Surface finishes, including lacquer, which are subject to changes through everyday use.
• Damage caused by cleaning products, solvents, abrasive materials, or inappropriate chemicals.
• Damage caused by improper moving, lifting, installation, or handling.
• Pieces sold and clearly identified as ex-display, seconds, faulty, or warehouse sale items. These are sold as-is and are not covered by our warranty.
  

This warranty applies to the original purchaser only and is not transferable.
Residential warranty coverage applies to pieces purchased for use in a domestic residence. Pieces used in commercial, hospitality, retail, office, or other non-residential settings are covered by the applicable 2-year commercial warranty listed above.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Faulty or Damaged on Arrival

If your piece arrives with a manufacturing fault or appears to have been damaged in transit, please contact us within 48 hours of delivery at hello@fleurstudios.com with your order number, a brief description of the issue, and clear photographs.

Please retain all original packaging, including boxes, protective materials and any crates, until our team has reviewed the issue and confirmed next steps. We may require photographs of the packaging to assess transit damage and support your claim.
If your piece appears structurally damaged, please do not assemble or use it until you have spoken with our team.

Manufacturing faults - including anything missed during our comprehensive quality control process - are covered from the date of delivery. Transit damage is handled through our returns process; full details can be found on our Returns page.

Making a Warranty Claim

If you believe your piece has a manufacturing defect covered by our warranty and falls within the applicable warranty period, we're here to help.

If the issue could affect the safety or structural integrity of the piece, please stop using it and contact our team as soon as possible

To make a claim, contact us at hello@fleurstudios.com with the following:

• Your order number.
• A description of the issue.
• Clear photographs and video showing the defect.
  

Our team will review your claim and be in touch as soon as possible.
Where a valid warranty claim is confirmed, Fleur Studios will, at its discretion and subject to applicable law, repair the piece, replace the affected component or piece, or provide a refund.

Where replacement is an appropriate remedy, we will wherever possible replace the affected component rather than the piece in its entirety. This allows us to resolve the issue efficiently while minimizing waste.

Please note, the warranty does not cover third-party labor costs associated with installing a replacement component or removing the original component.
Warranty periods begin on the date of delivery. This warranty is not transferable and applies to the original purchaser only.

For any questions about your warranty, contact us at hello@fleurstudios.com.