Shipping & Delivery
As a small brand, our designs are handcrafted in limited quantities. This means batches often sell out before they arrive into our warehouse so we recommend placing an order as soon as possible to secure your chosen pieces.
Below is a guideline on shipping options and timelines.
Shipping Information
Shipping timeframes depend on a variety of factors. An estimated timeframe specific to your items will be shown in the cart before your order is placed. We aim to meet these projected dates; however, actual delivery may occur within a reasonable period outside of the estimated timeframe.
For designs that are In Stock: For orders that contain only in stock items, these will leave our Greensboro, NC warehouse within 1-5 business days.
If your order has designs that are In Stock & on Pre Order: For orders that contain both in stock and preorder items, we will hold your full order until all pieces are in stock and ship them together. If you would like your in-stock items to ship first, please place separate orders for your in-stock and preorder pieces.
For designs that are on Pre Order: For orders that contain only preorder items, an estimated arrival timeframe will be displayed on the product page and in your order confirmation email. This is the estimated arrival timeframe to our Greensboro, NC warehouse and is not an estimated delivery date to your address.
Once preorder items arrive at our warehouse, they will be sent for processing and shipping.
Shipping Services
Available shipping options are displayed in the Shipping Calculator in your cart and at checkout. Pricing and availability depend on the volumetric weight of your order and your delivery address. Depending on your location, one or more delivery services may be available.
Please use the order notes section at checkout to provide any relevant delivery information, including access codes, stairs, elevators, or other access requirements.
Courier Delivery
This service includes an email notification with a tracking link. A preferred delivery date or time cannot be selected, and drivers may not make contact before arrival. Small items will be delivered to the front door or lobby where possible, while larger items will be delivered curbside.
For orders containing multiple items, your shipment may be split and pieces may arrive separately. This service is recommended for smaller items, time-sensitive delivery requirements, or locations outside major metropolitan areas.
The estimated delivery timeframe for this service is 1–7 business days.
Standard Delivery
This is a scheduled delivery service and includes a tracking link, the option to select a delivery date, and a phone call approximately 30 minutes before arrival. Please ensure you are available to answer this call and that someone is present to receive and sign for the delivery.
Your order will be delivered to the first dry, accessible room at the delivery address. Depending on the layout and access to your property, this may include a foyer, garage, or similar protected area. Delivery includes access up to two levels or two flights of stairs.
This service does not include unpacking, assembly, or packaging removal.
The estimated transit time from our warehouse to your local depot is 1–16 business days. Once your order reaches the local depot, our freight partner will contact you directly to schedule your delivery. Delivery may be available Monday through Saturday, depending on your local depot schedule.
All orders must be scheduled for delivery within two weeks of our freight partner making contact. Additional storage or redelivery charges may apply after this period.
White Glove Delivery
This is a scheduled delivery service and includes a tracking link, the option to select a delivery date, and a phone call approximately 30 minutes before arrival. Please ensure you are available to answer this call and that someone is present to receive and sign for the delivery.
Your order will be delivered to your selected room at the delivery address. Delivery includes access up to two levels or two flights of stairs.
This service includes unpacking and light assembly of up to 30 minutes. All packaging and debris will also be removed.
White Glove Delivery is ideal for metropolitan areas where receiving larger pieces and disposing of substantial packaging may be inconvenient. Please note that this service cannot be completed at properties that are still under construction.
The estimated transit time from our warehouse to your local depot is 1–16 business days. Once your order reaches the local depot, our freight partner will contact you directly to schedule your delivery. Delivery may be available Monday through Saturday, depending on your local depot schedule.
All orders must be scheduled for delivery within two weeks of our freight partner making contact. Additional storage or redelivery charges may apply after this period.
Rural Deliveries
If no delivery options are available at checkout, or your address is in a rural or remote area, please contact our Customer Service team at hello@fleurstudios.com for assistance.
Access Requirements
If your delivery address is located on a military base, requires ferry access, or requires a delivery appointment, please let us know in advance and include these details in the order notes at checkout.
Before placing an order with Standard Delivery or White Glove Delivery, it is your responsibility to ensure there is sufficient access for your piece to be delivered safely.
Please consider entryways, doorways, elevators, stairwells, overhead clearances, and any tight turns or narrow spaces leading to the intended room.
If a piece cannot be delivered due to inadequate access, you will be responsible for return shipping to our warehouse and any applicable restocking fees.
Packaging dimensions and weights can be found on the Product Specification Sheet available on each product page.
You must be present at the time of delivery to provide our Delivery Partners with clear access to the property. Delivery Partners are unable to wait if no one is available to receive the order when they arrive.
Checking your delivery before you sign (POD)
Before signing the Proof of Delivery (POD), please take a few moments to check your order and make sure everything has arrived as expected.
Here's what to do before you sign:
- Check all the cartons for any visible damage.
- Make sure you've received the correct items and that your delivery is complete.
- For White Glove Delivery, wait until your pieces have been unpacked and assembled before completing your final check.
- If you notice any damage to the piece or packaging, please point it out to the driver and take clear photographs.
- If any damage has occurred to your property during delivery, please note this on the POD.
If you notice anything of concern, please ensure it is noted on the POD before signing and ask the driver to sign or initial alongside your comments. Our Delivery Partners may also take photographs and complete their own delivery checklist.
Once the POD has been signed without any damage noted and the driver has left, we are unable to raise a damage claim with the carrier. For this reason, we recommend taking the time to carefully check your delivery before signing.
If there is an issue with your delivery, please retain all cartons and original packaging until the matter has been resolved and our team has confirmed that they can be discarded.
Storage
If you would like us to store your order for a future shipping date, we offer four weeks of complimentary storage. After this period, storage is charged at $20 per week.
Storage can be added to your order at checkout and amended at any time by logging into your account.
When selecting storage, please keep in mind that the date you nominate is the date your order will be released for processing at our warehouse. Processing can take 1–5 business days, after which delivery timeframes will vary depending on your selected service, destination, and delivery availability.
Estimated delivery timeframes can be viewed in the Shipping Calculator in your cart or at checkout.
If your order contains a preorder item, please also consider its estimated arrival timeframe before selecting storage. Your order will not ship until all items are in stock, so additional storage may not be required.
If storage is not requested before your order is dispatched, we are unable to place the shipment on hold retrospectively and you will be required to accept the delivery.
Peak Periods
During high-volume periods, including sales and promotional events, processing and shipping may take longer than the estimated timeframes provided.
Other Shipping Information
If you miss a scheduled delivery, a redelivery fee will apply.
Upon delivery, please open and inspect your pieces carefully and retain all original product packaging until you are satisfied with your order. Items without their original packaging cannot be returned under our change-of-mind returns policy.
If you have any questions about our shipping services, please contact our Customer Service team at hello@fleurstudios.com and we’ll be happy to help.