Returns & Change of Mind Policy

All return requests must be emailed to us within 48 hours of receipt of goods.

Our product is quality controlled, however should a product be delivered that has a manufacturing fault or transit damage, please contact us within 48 hours of your product delivery notifying us of the fault with photos.

We understand that sometimes you may reconsider your purchase, which is why we have a Change of Mind policy – something many furniture businesses do not offer.

To qualify for a Change of Mind return, all product(s) must meet the following conditions to be accepted:

• In brand new, re-sellable condition
• In the original undamaged packaging (both internal & external)
• Item(s) have never been assembled
• Including all accessories and parts
• Return requested within 48 hours of receipt of goods

If the product meets the above requirements and the return is approved, Fleur Studios reserves the right to charge an Admin & Restocking fee of 20% or less of the product price.

Shipping and return shipping costs are non-refundable.

Orders for in-stock pieces cannot be cancelled once placed. If you'd like to request a cancellation on a preorder, please reach out to our team. Please note that a 10% processing fee applies to all preorder cancellations.

To lodge a Change of Mind return: 

Please email our team at hello@fleurstudios.com with your order number, photos of the item(s) and request for your change of mind return within 48 hours of your product delivery.

A refund will only be processed once the product(s) have been received and inspected by our warehouse team and meets the above requirements.